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Privacy
We do NOT share our clients' personal information . . . EVER.
Bulk Orders
Please contact us directly (816-994-5080) regarding how to place a bulk order and discounts associated with bulk orders.
Shipping Costs
We have flat-rate shipping costs of $12 per order with totals of $249.00 or less. Shipping will be free on most orders over $250.00. The only exception is large-scale, bulk orders that exceed certain weight limitations. Should this occur you will be contacted.
International Shipping: Currently, online ordering does not allow for International shipping. Should you want to order one or more of our products from outside of the United States, please contact us at 816-994-5080.
Orders: Shipment and Showroom Pick-Up
Orders to be Shipped: Due to variability in personalization techniques and third-party vendor suppliers' turn-around times, order delivery times vary. Most orders will be personalized and shipped within 5 business days. Personalized for You cannot be held responsible for delays in shipment due to natural disasters or other unforeseen circumstances outside of our control.
Order Tracking: You may track the shipment details of your order via your account with Personalized for You. Simply log-in to your account by clicking the Shopping Bag link and then signing-in. Then, click the Your Account link, followed by the Orders tab.
Orders to be Picked-up: Once you receive notification that your order is available for pick-up, please come to our Showroom (2751 Gillham, Kansas City, MO) between the hours of 11am and 2pm, Tuesday through Thursday, or by special appointment, if arranged previously.
Holiday Orders: Order Deadlines, Shipment and Showroom Pick-Up
Orders to be Shipped: To guarantee adequate time to personalize and ship your products, please submit holiday orders for shipment by December 4th . Personalized for You cannot be held responsible for delays in shipment due to natural disasters or other unforeseen circumstances outside of our control.
Orders to be Picked-up: Orders must be submitted by December 10th and will be available for pick-up at our Showroom (2751 Gillham, Kansas City, MO 64108) prior to December 24th from 11am and 2pm, Tuesday through Thursday. When your order is ready for pick-up, you will be contacted.
Order Cancellation
Due to the "personalized" nature of our products, once an order has been placed we cannot process a cancellation. Though we cannot guarantee a cancellation, you are free to call and discuss this with staff, if it is within thirty minutes of the order being placed.
Refunds and Exchanges
Returns, Refunds, and Exchanges are not permitted for personalized products. All clients must review and initial all of their selections and text input for personalization to ensure that mistakes are caught by the client.
If however, there is a problem that is not a result of incorrect client input, please contact us within 2 business days. We may request that you email photographs of the issue, and return the defective product to us within 7 business days. All shipping costs to do so, will be credited on your credit card account.
Product Page Display Issues
If the website displays jumbled, overlapping, or partially hidden columns of products after Paypal redirects you back to the Personalized for You website, the likely cause is the version of your browser is incompatible. This seems especially true for Internet Explorer. Upgrading to the most recent version will correct the issue. Should you still encounter issues, please contact Personalized for You.
Credit Card Processing Issues
PayPal serves as the third-party credit card processor for all our online orders. Our customers are NOT required to create a PayPal account in order to submit credit cards for payment through the Guest Checkout process.
PayPal has additional security algorithms that many other credit card processors do not. For example:
- PayPal retains a record of all debit and credit cards (even expired ones) that are associated to a PayPal account (active or inactive).
- PayPal also retains a record of all email addresses associated to a PayPal account (both active and inactive accounts).
- When there is a discrepancy between PayPal's records for a PayPal account email address and credit card, the system will consider this a flag for fraudulent activity, and prevent the transaction from going through. Examples illustrating this:
- Your spouse has associated a shared card to his/her PayPal account, with his/her email, but you are attempting to process the transaction with your email.
- You created a PayPal account several years ago when buying or selling something on Ebay, and a card with the same number (but expired) is associated or you now use a different email address.
- PayPal employs these algorithms whether you attempt to process a transaction with or without logging into your PayPal account, but logging into your account oftentimes will solve the problem. Doing so serves as proof that you are legitimate.
Common Error Messages, and suggestions for resolution:
The card you entered cannot be used for this payment. Please enter a different credit or debit card number.
- Possible Solution A: If you know which PayPal account is associated to your card, login to that account after you have clicked the Place Order button on the PFY website and have been redirected to PayPal. Then, select to continue the transaction by providing a credit card, rather than your PayPal account balance as payment.
- Possible Solution B: Attempt using a different credit card and/or email address to avoid the conflict with PayPal account information.
- Possible Solution C: Login to your PayPal account and update credit card information for inactive or expired credit cards.
- Possible Solution D: Contact PayPal directly to resolve the issue at 1-888-221-1161 4:00am to 10:00pm Pacific Time Monday through Friday or 6:00am--8:00pm Pacific Time Saturday and Sunday. You may also email PayPal at https://www.paypal.com/selfhelp/help/contact/email
We can't process your payment right now, so please try again later. We're sorry for the inconvenience.
- Possible Solution A: If a customer does have a PayPal account and is attempting to use the Guest checkout process for the first time ever, he/she will need to login to their PayPal account first for security reasons.
- Possible Solution B: Contact PayPal directly to resolve the issue at 1-888-221-1161 4:00am to 10:00pm Pacific Time Monday through Friday or 6:00am--8:00pm Pacific Time Saturday and Sunday. You may also email PayPal at https://www.paypal.com/selfhelp/help/contact/email
As always, if you need help, please call Personalized for You directly at 816-994-5080.
Frequently Asked Questions
